Terms of Service

Effective 2025. These Terms of Service govern your use of AI-driven taxation solutions offered by TaxPilotLab at TaxPilotLab.com. By accessing or using our services, digital products, or physical goods, you agree to these Terms.

1. Company Information

TaxPilotLab
Swiss National Museum
Museumstrasse 2
8001 Zurich
Switzerland
Business ID: CHE-523.905.383
Phone: +41763048728

2. Services

Services include consulting, implementation, and support of AI-driven taxation systems. Schedules are agreed in advance. You may reschedule a service up to 48 hours prior to the planned date. Cancellations made at least 7 days before the start date are eligible for a refund of fees. All refunds are issued to the original method of payment within 30 days. Services completed as agreed are final and fees are non-refundable, due to preparatory work and resource allocation.

3. Digital Products

Digital products include courses, guides, and templates related to AI-driven taxation. Access is granted immediately upon purchase. Refund requests can be made within 14 days of purchase if technical delivery issues occur. Once download or access is granted, no refund will be issued.

4. Physical Products

Physical products are shipped to the address provided. You may return unused items within 14 days of receipt. Requests for return must be initiated via our contact form. Customers are responsible for return shipping. Refunds are processed within 30 days of receipt of returned items.

5. Refund Policy

We strive to ensure satisfaction. Refunds are handled as described above per category:
• Services: see Section 2 for refund or rescheduling options.
• Digital Products: see Section 3 for technical issue refunds.
• Physical Products: see Section 4 for return and refund process.
If a service explicitly states no refund, such as custom development packages, it is final to protect resource commitments.

6. Contact Us

If you have questions about these Terms, please reach out via our contact form.

7. Amendments

We may update these Terms at our discretion. Continued use constitutes acceptance of any updated Terms.